Refund Policy

01. Overview

This Refund Policy applies to all subscription purchases made on iptv-service.org. Due to the digital nature of our service — which provides immediate access to streaming content and credentials upon payment — our refund policy is limited but fair.

We strongly encourage all new customers to take advantage of our free 24-hour trial before making any purchase. The trial gives you full access to our service at no cost, ensuring you can verify compatibility and quality with your specific devices and internet connection before committing.

02. Free Trial Policy

We offer a free 24-hour trial to all new customers with the following terms:

• No credit card required for the trial
• Full access to all channels and features during the trial period
• Trial credentials are delivered via WhatsApp or email within minutes
• Trial is available once per customer / household / IP address
• The trial does not automatically convert to a paid subscription

03. Refund Eligibility

A refund may be considered in the following circumstances:

All refund requests are evaluated on a case-by-case basis. We reserve the right to decline refund requests that do not meet the eligibility criteria above.

04. Non-Refundable Situations

The following situations are explicitly excluded from refund eligibility regardless of circumstances:

• Subscriptions that have been active for more than 48 hours without a reported technical issue
• Accounts suspended or terminated due to Terms of Service violations, including credential sharing beyond the subscribed connection limit
• Purchases made after a free trial period where the customer had the opportunity to evaluate the service
• Issues caused by the customer's internet service provider, router, or device incompatibility (where we have confirmed the service is functioning correctly)
• Dissatisfaction with specific channels or content availability that was not guaranteed at the time of purchase
• Force majeure events outside our reasonable control

05. How to Request a Refund

To submit a refund request, please follow these steps:

1. Contact our support team via WhatsApp at +212 635 415 383 or through the live chat on our website
2. Provide your account details including the email address used for your subscription and your order/transaction reference number
3. Describe the issue in detail, including what steps you have already taken to resolve it
4. Allow our team 24 hours to investigate and attempt to resolve the technical issue before a refund is processed

Refund requests must be submitted within 48 hours of the original purchase date to be considered. Requests submitted after this window will generally not be eligible for a monetary refund but may qualify for a service credit at our discretion.

06. Refund Processing

If your refund request is approved:

• Refunds are issued to the original payment method used for the purchase
• Processing time is typically 5–10 business days depending on your payment provider
• Cryptocurrency payments, where applicable, are refunded in the equivalent USD value at the time of the original transaction
• Your account access will be revoked upon issuance of the refund

We will confirm your refund approval via email or WhatsApp, along with a transaction reference number for your records.

07. Cancellation Policy

You may cancel your subscription at any time by contacting our support team. Cancellation terms:

• Cancellation stops future billing immediately
• You retain access to the service until the end of the current paid billing period
• No refund is issued for the remaining days in the current billing period upon cancellation
• To avoid being charged for the next period, cancel at least 24 hours before your renewal date

To cancel, contact our support via WhatsApp at +212 635 415 383. Please provide your account email and a cancellation request. You will receive a confirmation once the cancellation is processed.

08. Service Credits

In situations where a monetary refund is not applicable but we acknowledge a service disruption on our end, we may offer a service credit as an alternative remedy. Service credits:

• Are applied as an extension of your current subscription period
• Are calculated based on the duration and severity of the disruption
• Are non-transferable and have no cash value
• Must be accepted within 30 days of being offered

We may proactively issue credits for verified downtime events that exceed 30 minutes and affect the majority of our user base.

09. Chargebacks

We strongly discourage initiating a chargeback with your bank or payment provider without first contacting us. If you do initiate a chargeback:

• Your account will be immediately suspended pending investigation
• We will submit evidence of service delivery to the payment processor
• Accounts found to have abused the chargeback process may be permanently banned from our service

If you have a legitimate billing dispute, please contact us directly. We are committed to resolving issues fairly and quickly. Our support team is available 24/7 and typically responds within an hour.

10. Contact Us

For all refund requests, billing questions, or cancellation requests, please contact our support team:

• Website: iptv-service.org
• WhatsApp: +212 635 415 383
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Typically under 1 hour

When contacting us, please have your order confirmation email ready and provide as much detail as possible about your issue so we can assist you as quickly as possible.