Privacy Policy
Table of Contents
01. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Email address (for account delivery and support)
- Payment information (processed securely by third-party payment processors — we do not store card data)
- Communication records when you contact our support team
- Preferences and settings you configure in our service
Information collected automatically:
- IP address and general geographic location (country/region level)
- Device type and operating system
- Browser type and version
- Service usage data (channels accessed, connection timestamps, session duration)
- Technical diagnostic information for quality and stability monitoring
02. How We Use Your Information
We use the information we collect to:
- Deliver and manage your IPTV service subscription
- Send account credentials, invoices, and transactional communications
- Provide customer support and respond to your inquiries
- Monitor and improve service performance, stability, and quality
- Enforce our Terms of Service and detect abuse or fraud
- Comply with legal obligations and respond to lawful requests
- Send service-related announcements (not marketing, unless you opt in)
We do not sell your personal data to third parties. We do not use your data for targeted advertising.
03. Information Sharing & Disclosure
We may share your information with third parties only in the following limited circumstances:
- Payment Processors: To process subscription payments securely (e.g., Stripe, PayPal). These providers have their own privacy policies and do not receive more data than necessary to process your transaction.
- Service Providers: Trusted vendors who assist in operating our infrastructure (hosting, CDN, email delivery) under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, safety, or property of our users or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.
04. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. Specifically:
- Account data is retained for the duration of your subscription plus 90 days after cancellation
- Payment records are retained for 7 years for legal and accounting compliance
- Support communications are retained for 2 years
- Technical logs are retained for 30 days and then automatically deleted
You may request earlier deletion of your personal data (see Your Rights section below).
05. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Maintain session continuity and remember your preferences
- Analyze website traffic through anonymized analytics (e.g., page views, referrers)
- Improve site performance and user experience
We use only essential and analytics cookies. We do not use advertising or tracking cookies. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.
06. Data Security
We implement industry-standard technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted to and from our website
- Encrypted storage for sensitive account information
- Access controls limiting internal access to personal data on a need-to-know basis
- Regular security assessments and infrastructure monitoring
While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify affected users in the event of a data breach as required by applicable law.
07. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain types of processing
- Restriction: Request restriction of processing in certain circumstances
To exercise any of these rights, contact us via WhatsApp at +212 635 415 383 or through our website support. We will respond within 30 days. Identity verification may be required before processing your request.
08. Children's Privacy
Our Service is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete such information without delay.
09. International Data Transfers
IPTV Service operates globally and your data may be processed in countries other than your country of residence. These countries may have different data protection laws than your own. We take appropriate steps to ensure that any international transfers of personal data are conducted in compliance with applicable law and with adequate protections in place.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify active subscribers by email where required
- Post a notice on our website homepage
We encourage you to review this Privacy Policy periodically. Your continued use of the Service following any changes constitutes your acceptance of the updated policy.
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Website: iptv-service.org
- WhatsApp Support: +212 635 415 383
- Response Time: Within 24–72 hours